RESULT OF THE STUDY The study conducted to know, how customer satisfaction is related to different factors in health fCASIRJ Volume 4 Issue 3 ISSN – care services. The study reveals that health care is the high involvement service as concern to the person's health and well being so health care providers should manage the quality and continuously redesigning the process and Estimated Reading Time: 8 mins in the hospital. Index Terms — Customer satisfaction, HOSERVQUAL model, Healthcare sector, OPD Patients, Private Hospital,Service quality. —————————— —————————— 1. I. NTRODUCTION. HIS. research indicates the situation in Sri Lankan Private. healthcare sector based on a major private hospital based in research paper on customer satisfaction of hospital services Emerging Trends Reshaping Healthcare Technology Support, Black Book Research Cerner rated top EHR vendor across all four levels of hospital technology support services for third consecutive blogger.comment control systems design within its organizational context: findings from contingency-based research and directions for /10()
The purpose of this paper is to conceptualize hospital service quality SQ into its component dimensions from the perspectives of patients and their attendants; and to analyze the relationship between SQ and customer satisfaction CS in government and private hospitals in India. Patients and attendants treat the interpersonal aspect of care as the most important one, as they cannot fully evaluate the technical quality of healthcare services.
The study also revealed that the hospital service providers have to understand the needs of both patients and attendants in order to gather a holistic view of their services. Results of the study are dependent on the nature and number of respondents, i. the study has captured only the perceptions of service receivers — patients and attendants; and sample size of the study — patients and attendants — due to limited response rate and other operational constraints.
The present study allows the hospital administrators to benchmark their hospitals with those of their competitors by comparing the mean values of the dimensions of SQ.
The study also allows a comparison of the performance of government and private hospitals in terms of the services offered. Further, it also presents the relationship between SQ and CS in Indian Government and private hospitals.
Padma, research paper on customer satisfaction of hospital services, P. and Sai Lokachari, P. Emerald Group Publishing Limited. Copyright ©Emerald Group Publishing Limited. Report bugs here. Please share your general feedback, research paper on customer satisfaction of hospital services.
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Contact us. Please note you do not have access to teaching notes Other access options You may be able to access teaching notes by logging in via Shibboleth, OpenAthens or with your Emerald account. Abstract Purpose — The purpose of this paper is to conceptualize hospital service quality SQ into its component dimensions from the perspectives of patients and their research paper on customer satisfaction of hospital services and to analyze the relationship between SQ and customer satisfaction CS in government and private hospitals in India.
Findings — Patients and attendants treat the interpersonal aspect of care as the most important one, as they cannot fully evaluate the technical quality of healthcare services. Practical implications — The present study allows the hospital administrators to benchmark their hospitals with those of their competitors by comparing the mean values of the dimensions of SQ.
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RESULT OF THE STUDY The study conducted to know, how customer satisfaction is related to different factors in health fCASIRJ Volume 4 Issue 3 ISSN – care services. The study reveals that health care is the high involvement service as concern to the person's health and well being so health care providers should manage the quality and continuously redesigning the process and Estimated Reading Time: 8 mins Oct 26, · – The purpose of this paper is to conceptualize hospital service quality (SQ) into its component dimensions from the perspectives of patients and their attendants; and to analyze the relationship between SQ and customer satisfaction (CS) in government and private hospitals in India., – The study employs questionnaire‐survey approach to obtain the perceptions of patients and attendants On the basis of literature review from secondary sources, the layout of this paper would appear as follows: • Importance of customer satisfaction in service sector • Understanding the concept of patient satisfaction • Analyzing the notion of patient satisfaction as a subset of customer satisfaction • Study of patient satisfaction as a tool for measurement of service quality • Delineating the significance of
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